General Description

JOIN OUR TEAM AS A CUSTOMER SERVICE REPRESENTATIVE I! The Pasco County Property Appraiser's Office proudly serves one of Florida's fasting-growing counties in a time of unprecedented expansion and investment. We're seeking a dynamic, detail-oriented, team-player to join our team. The ideal Customer Service Representative I candidate will possess a demonstrated background in answering/transferring inbound calls, as well as providing an exceptional in-person guest experience for walk-in customers. Primary duties include homestead exemption processing and general inquiries, as well as data entry work using math calculations. This position acts as a liaison for the Property Appraiser's office and works with all departments based on the customer's needs. This position operates in a professional office environment.

This is an entry level position that is less technical in nature and requires more supervisor assistance than a Customer Service II position. Team members are required to acquire and demonstrate all knowledge and skills listed below.

Service excellence for every customer, every time, is part of our mission and guides all interactions with the citizen we serve and colleagues we support.

This position reports to the Director of Service Operations.

Knowledge, Skills And Abilities

Ability to communicate effectively via phone, in-person and in writing.
Ability to operate a computer, including Word and Excel software and the ability to learn and comprehend industry software, standard office procedures and Florida Statutes, Pasco County ordinances, and all administrative rules and regulations related to Florida property Appraisal.
Possess excellent customer service etiquette.
Organizational skills a must.
Ability to work in a team-oriented, professional atmosphere.
Ability to multitask, prioritize and complete assignments effectively, efficiently and with accuracy.
Strong math skills a plus.
Bilingual proficiency (fluent in English and Spanish) a definite plus, but not a requirement.
Must have reliable transportation. The Property Appraiser has three office: New Port Richey, Land O' Lakes, Dade City. Occasional work/rotation from a "home" office assignment is required.

Minimum Requirements PHYSICAL SKILLS/WORKING CONDITIONS: Ability to communicate effectively using verbal, written and visual communication. This position operates in a professional office environment.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County Property Appraiser is a drug-free workplace in accordance with Federal and Florida Law.

VETERANS' PREFERENCE: Under Section 295.07, F.L., Chapter SSa-7, Pasco County Property Appraiser provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

For information about benefits directly related to this position, please contact the agency listed in the position information for details.

I am aware that the following supplemental questions will determine my eligibility for this position.

Acknowledge
Decline

Which best describes your highest level of COMPLETED education?

GED
High School
Associate degree
Bachelor's Degree
Master's Degree
Doctorate
None of the above

Which best describes the years of experience you have as required for this position?

Ten or more years of experience
Nine years but less than ten
Eight years but less than nine
Seven years but less than eight
Six years but less than seven
Five years but less than six
Four years but less than five
Three years but less than four
Two years but less than three
One year but less than two
Less than one year of experience

Do you possess a valid Florida driver's license or have the ability to obtain the license within 30 days from date of hire?

Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).

Are you legally authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment.

Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)

How did you hear about this position?

Billboard
Facebook
Friend/Family Referral
Indeed
Instagram
Job Fair
LinkedIn
Magazine publication
Nextdoor
Pasco County employee
Pasco County Facebook Page
Pasco County website/Governmentjobs.com
Pasco County Traffic Sign
Utility bill insert
X/Twitter
YouTube
Other
Required Question

Property Appraiser Customer Service Representative I

Job Description